Returns & Exchanges
At BERNY WATCH, we are committed to your satisfaction and offer a 30-day return window for all timepieces in their original, unworn condition. If your new watch doesn't meet your expectations, we provide a streamlined process for returns and exchanges to ensure your shopping experience remains timeless.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the watch in its original BERNY presentation box, including all protective films, manuals, warranty cards, and any promotional gifts received.
Ship the Item
Affix the provided return shipping label to your package and drop it off at the designated carrier location, ensuring you retain a copy of the tracking receipt.
Inspection and Refund
Once our quality control team verifies the watch's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing